Questions with Moving, Questions before I move, What do I need to know about moving?

Our promise to you:
1) Respect For The Individual
2) Service To Our Customers
3) Strive For Excellence

MHM will strive to be your #1 dallas fort worth mover by providing an honest service for an honest price.
We always show up, we always complete the job, We always get the customer taken care of! Our current discount offer for our DFW moving customers

Frequently Asked Questions

Things to know before the move:
Can I leave items in dresser drawers?
What do I do with lamps and lamp shades?
What is the fastest way to get in contact with Midnight Hour Moving?
How long have you been in business?

Setting up, changing or paying for the move:
Do the movers accept tips?
What forms of payments do you accept?
Im a return customer, do I get a discount?
Are you really a 24hr service?
How far in advance do I need to book my move?
When does my clock start?
Do I need to update my account information with MHM?
Does Midnight Hour Moving do flat rate moves?
I need to cancel or reschedule, is there a fee?
Will I be hit with any hidden charges when my move is done?
How much time do I need?
Do you charge half hours?
Is Travel fee / Travel time the same thing?
Is it cheaper to move on a weekday vs. a weekend?
Is there a minimum amount of hours we have to book?
What if you block off 4 hours for me and I only use 3?

After move is setup:
I just booked a labor ONLY service, do I need to get rental blankets with my rental truck?
Will my movers be on time?
If something gets damaged, what happens?
Will you hook up water lines?
When I book a move, will you call the day before my move and cancel?

Truck Questions:
You use trailers, are these enclosed trailers?
What size trailer do I need?
What if everything does not fit in the truck?
48ft truck really 48ft?
Does your moving trucks come with moving blankets?
Do I need to have any equipment or supplies for you guys?

General Questions:
1) Q: Do the movers accept tips?
A: YES! Even though our crews will provide the same quality service to those that tip and those that don’t its still nice to be rewarded for a job well done. If you go to a nice restaurant and get great service, do you tip them?

2) Q: What forms of payments do you accept?
A: Cash, credit card, debit card is the only forms of payment as of right now. We do not accept checks of any kind. Instead of raising rates across the board to cover costs prices listed on our website are discounted rates for cash paying customers. If you would like to pay with a credit or debit card there is a 3% convenience fee added to the bill.

3) Q: Im a return customer, do I get a discount?
A: Yes, all return customers will get a 5% return customer discount off the total service bill.

4) Q: What is the fastest way to get in contact with Midnight Hour Moving?
A: By phone or email. Emails generally get responded to faster after office hours but should you call and get our voicemail leave a message and someone will call you back as soon as possible. Not leaving a message and calling back over and over will NOT get replied to sooner.

5) Q: How long have you been in business?
A: The idea and beginning of Midnight Hour Moving was created on October 25th 2005.

6) Q: Are you really a 24hr service?
A: Yes, we work around the clock to provide service to our customers. We do not charge different rates or have extra charges for hours outside of 9-5.

7) Q: How far in advance do I need to book my move?
A: As much notice as you can. We generally book up very quick due to our popularity here in DFW. If you are picky at all on the time needed I would strongly recommend at least 2 week notice for your move. We accept last min moves up to the day of your move but there is no guarantee we will have an opening or a time slot you will like or want. If you are looking for 8:00AM the next day it might be 6:00PM that night before we have an open time slot.

8) Q: I just booked a labor ONLY service, do I need to get rental blankets with my rental truck?
A: Yes, when a labor only service is booked with us our crews come out in their own personal cars and do not have room to carry them.

9) Q: Does your moving trucks come with moving blankets?
A: Yes! All of our trucks come with many moving blankets to help ensure there will be no damage at unload.

10) Q: Do I need to have any equipment or supplies for you guys?
A: Our crews come prepared with dollies, rope and shrink wrap on labor only jobs. If we provide a truck or full service we will have everything needed to complete the job.

11) Q: When does my clock start?
A: The clock starts when the crew arrives and gets to work, the clock will continue to run until the job is complete.

12) Q: Will my movers be on time?
A: This is the day old questions everyone wants to know and to be honest 90% of the time that movers are late its because the customer before you failed or neglected to disclose all details of their move. Each crew will do 2-3 jobs a day, sometimes more depending on how big of jobs they are. To properly block off the amount of time needed it is very important to disclose any information that will help determine the amount of time estimated to complete or finish your move. Long walks, flights of stairs, how close the truck can be parked, how many times the truck has to be moved to let neighbors in and out, how well everything is packed and ready to go. Even though I cannot promise 100% of the time we will not be late sometimes it happens.
Please also see Question #26

13) Q: Does Midnight Hour Moving do flat rate moves?
A: Yes but only on out of town or long hauls. All local moves in the DFW area are done on an hourly basis.

14) Q: Will I be hit with any hidden charges when my move is done?
A: NO! We started from day one on a basis of a flat hourly rate with no extra charges and we will continue to use this belief for many years to come. The hourly amount stated times the amount of hours you use is the amount you will be charged. NOTHING more!

15) Q: How much time do I need?
A: Since each move is different and some people have more stuff then others it is very important to be honest and up front with everything you need done. A MHM rep. Will be able to estimate very close to the time needed for each move over the phone or via email from the details given. This also goes with FAQ question number twelve.

16) Q: If something gets damaged, what happens?
A: As a licenced and registered household goods mover with the state of Texas our limit of liability for any item(s) damaged are .60 cents per pound per item. For example if a 100lb dresser was to get damaged during your move in our truck we will cover $60.00 for this item.

For labor only services where we load your uhaul or other rental truck and you move out of town we cannot be held liable for any damage for two reasons.
1.) We have no idea how many curbs or bumps you flew over.
2.) The company unloading could break or scratch an item and tell you the customer it was loaded wrong or it was that way when they pulled it off the truck so they are not held liable for it.

17) Q: When I book a move, will you call the day before my move and cancel?
A: NO! We have never in our company life time since 2005 have called a customer a canceled a move booked with us. Once you are in the computer you are in there for good unless you call to reschedule or cancel.

18) Q: I need to cancel or reschedule, is there a fee?
A: No of course not. Moving is a unpredictable thing, there is so many factors or things that can go wrong while moving we will not hold a grudge or blame you for having to change times, days or even cancel because you ended up not moving. We try to work with every customer the best we can and appreciate when customers work with us and our schedules the same.

19) Q: You use trailers, are these enclosed trailers?
A: Yes, we use enclosed cargo trailers for all moving jobs. They are a lot easier to load then the normal every day uhaul or pensky truck you see on the road. For example our 20' cargo trailer is only 300cu ft. smaller then a 26' uhaul but our truck is only 1ft off the ground and has a 8ft wide ramp.
What truck would you rather load?

20) Q: What size trailer do I need?
A: This question is a very hard question to give a general answer to as everyone has different size furniture, collects lots of stuff and cant throw anything away or maybe you have very little to move.
A general rule of thumb:
Larger 1 bedroom small 2 bedroom will use a 20' truck
Larger 2 bedroom small 3 bedroom will use a 24' truck
Larger 3 bedroom small 4 bedroom will use a 38' truck

21) Q: Is there a minimum amount of hours we have to book?
A: We do have a 2 hour min. on all hourly services and a 4 hour min. on 38ft trailer jobs booked with us. This helps combat fuel prices and get our crews to 8 hours a day pay.

22) Q: What if you block off 4 hours for me and I only use 3?
A: If we block off 4 hours for you and complete the job in 3 you will only be charged for the 3 hours or for the time used after the first 2 hours in 30min blocks. Our 38ft truck does have a 3 hour minimum so if we block off 8 hours for your move and it only takes 5 you will only be charged for the time you use after the first 3 hours on our 38ft truck.

If you booked through a 3rd party site like HireAhelper.com we will refund the un-used time minus the 3rd parties percentage or broker fee which is normally 15% but still hold to a 2 hour min. or 3 hour min. on our 38ft truck.

23) Q: Do you charge half hours?
A: As of 2-13-09 We give every customer 5 mins into the next half hour before we charge for it. Once you exceed this 5 min window the next half hour will be charged.
Example:
2 hours & 5 mins = 2 hour charge
2 hours & 6 mins = 2.5 hour charge
2 hours & 35 mins = 2.5 hour charge
2 hours $ 36 mins = 3 hour charge

24) Q: Is it cheaper to move on a weekday vs. a weekend?
A: Our services cost the same no matter the time or day of the week.

25) Q: Is Travel fee / Travel time the same thing?
A: No, a travel fee that most moving companies charge is a fee to get to and from the office to your home or move location. Travel time is the time between the loading and unloading of the job. This time between the load and unload is on the clock but the time to or from the office is not.

26) Q: Do I need to update my account information with MHM?
A: YES! Lets say a customer books us for a 1st floor 1 bedroom unload only of their uhaul or other rental truck and we get there it turns out to be a 26' uhaul and a 3rd floor unload. All the customer has to say for themselves is the apartment messed up their lease and they had more stuff then they thought. THIS is how we get behind and other customers are left hanging waiting for our crews to get there. This customer just turned a 2 hour job into a 4 hour job. We do the best we can to stay and finish the job if it goes over pre-booked time but you may be told we have to come back after we take care of the other customers for the day.
(Please note: this applies to labor only jobs only. Once we are loaded with a customers stuff we can not just "drop" stuff and go onto the next one. We may schedule a second trip for another day if needed but can not just walk away from a job with our truck full.)

27) Q: Will you hook up water lines?
A: Yes. We will hook up or disconnect water lines on your fridge or washer upon the customers request. However due to age and cheap construction Midnight Hour Moving takes no responsibility on the quality of water lines used. We have been in many apartment buildings and houses that use plastic PVC pipes in the walls and or customers provide us with 10 year old washer hoses that should be replaced not used. To avoid any issue we suggest you already have water lines in your home disconnected prior to us getting there and or tell the crew you will hook them up.

28) Q: What do I do with lamps and lamp shades?
A: All shades and any small lamps should be wrapped and placed in boxes. Lamp shades are very fragile and if they are just placed in a moving truck they will most likely come out bent or smashed. The same goes for small lamps, if it will fit in a box it needs to be put in a box. If you do not want to place these items in a box the next best thing would be your personal car. MHM does not replace lamps or lamp shades that are not wrapped and in a box.

29) Q: What if everything does not fit in the truck?
A: Though we do the best we can to estimate a job over the phone or in person during a in-home estimate we cannot guarantee 100% everything will fit into the moving truck. Over the phone a customer may forget to disclose the correct number of boxes or forget about certain furniture or in person the customer may not be packed completely so it would be extremely hard to judge volume needed. If in doubt go with bigger truck or have a back up plan if a few things do not fit. If it is down to 1-2 items not fitting could it be more cost effective to leave a few things you do not want vs. make a whole second trip? This is more so for out of town moves.

30) Q: Can I leave items in dresser drawers?
A: Yes, You can leave clothes in night stands, dressers, chest of drawers or chests. You do however need to remove anything fragile, breakable, pictures, jewelry and anything else that can get dumped or fall out. Sometimes dressers need to go up on end to get around some turns in homes so if anything other then clothes is in the furniture it could fall between cracks and end up all over the place.

30) Q: 48ft truck really 48ft?
A: To make 48ft of truck we combine two of our 24ft trucks, there are some jobs that our larger 38ft truck just isn't big enough for. We found with this combo we can get almost any 4-5 bedroom home with ease at 3060 cubic feet of truck space.